How JumpShip works

Sending a parcel

  1. Post your parcel

    Add photos, the exact size and weight, and where it is going.

  2. Compare quotes

    Drivers already heading your way name their own price. You see what you pay and what JumpShip keeps.

  3. Pay to hold it

    You pay when you choose a driver. JumpShip holds the money until delivery.

  4. Hand it over

    The driver checks your parcel against your photos. Share your PIN only when they have.

  5. Confirm delivery

    You get a photo at drop-off. Confirm it, or report a problem within 24 hours.

Driving a parcel

  1. Set up payouts

    A few minutes with Stripe so we can pay you. Verifying your ID is optional and adds a badge.

  2. Find a parcel on your route

    Browse parcels between your cities and dates. Photos, size and weight are listed up front.

  3. Send your price

    You choose the price. We show what you receive after the JumpShip fee before you send it.

  4. Check it, then go

    At pickup, compare the parcel with the listing. If it does not match, decline and the sender is refunded.

  5. Drop it off and get paid

    Take a photo at drop-off. You are paid when the sender confirms, or after 24 hours.

The money

The driver names a price and JumpShip keeps 18% of it. Here is what a $70 delivery looks like:

Sender pays
$70
JumpShip fee (18%)
$12.60
Driver receives
$57.40

Common questions

What if the parcel does not match its photos?

The driver declines at pickup and you are refunded in full. That is why the photos, size and weight you enter matter.

When does the driver get paid?

When you confirm delivery, or automatically 24 hours after the delivery photo if you do nothing. If you report a problem, the payout is frozen until JumpShip reviews it.

What can I not send?

Anything illegal, dangerous, perishable or valuable beyond $500 declared. Drivers can refuse anything that looks wrong.

Is JumpShip the carrier?

No. JumpShip is a marketplace that matches senders with drivers and holds the payment. We never take possession of your parcel.

Do drivers have to verify their ID?

Not during the beta, but verified drivers get a badge. Every driver does set up payouts with Stripe, which checks their identity to pay them.

What if I need to cancel?

You can cancel before pickup. If you had already paid, you are refunded in full.